Privacy policy

Last Updated: March 11, 2026

Twone21 (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Name
Email address
Phone number
Shipping and billing address

Order Information

Products purchased
Payment details (processed securely through payment providers)
Transaction history

Technical Information

IP address
Browser type
Device information
Cookies and website usage data

2. How We Use Your Information

We use the collected information to:

Process and deliver your orders
Provide order updates and tracking details
Communicate with you regarding purchases or support
Improve our website and services
Prevent fraud and ensure transaction security
Send promotional updates (only if you choose to receive them)

3. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share your information with:

Shipping and logistics partners to deliver your orders
Payment gateways to process transactions securely
Service providers that help operate our website and business

These partners only receive the information necessary to perform their services.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no internet transmission is completely secure, so we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar technologies to:

Improve user experience
Understand website traffic and usage
Remember customer preferences

You can disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)

For such requests, please contact us using the details below.

7. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.