Shipping policy

Last Updated: March 11, 2026

Thank you for shopping with Twone21. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 2–7 business days after the order is placed.
Orders are not processed or shipped on Sundays or public holidays.
Once your order is dispatched, you will receive a tracking link via your registered email.

Delivery Time

After dispatch, delivery usually takes 4–5 business days, depending on your location.
Delivery timelines may vary due to logistics delays, weather conditions, or high order volumes.

Shipping Charges

Free shipping on all prepaid orders.
₹99 Cash on Delivery (COD) charge applies to COD orders.

Cash on Delivery (COD)

For Cash on Delivery orders, customers are required to pay 1/3 of the total order amount in advance to confirm the order.
If the order is not accepted at delivery, declined, or returned to origin (RTO), the advance payment will not be refunded.
We recommend choosing prepaid payment options for faster processing and delivery.

Address Changes

Once an order is placed, the delivery address cannot be changed.
Please ensure your shipping details are correct before completing the purchase.

Order Tracking

After your order is dispatched, you will receive tracking details via your registered email, allowing you to monitor your shipment status.

Lost or Damaged Shipments

If your order is lost or arrives damaged during transit, please contact our support team. We will investigate the issue with the courier partner and provide an appropriate resolution.