Refund policy
Last Updated: March 11, 2026
Thank you for shopping with Twone21. Please read our Return & Refund Policy carefully before making a purchase.
Returns
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Returns are accepted within 7 days of delivery.
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The product must be unused, unwashed, and in its original condition with tags and packaging intact.
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Returns that do not meet these conditions may not be accepted.
Refunds
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Refunds are issued as store credit only.
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Store credit will be provided after the returned item is received and inspected.
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Store credit is valid for 1 year from the date of issue.
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Shipping charges and COD charges are non-refundable.
Return Charges
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A ₹99 return handling fee will be deducted per order when a return is processed.
Exchanges
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Size or product exchanges are allowed within 7 days of delivery.
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The item must be unused and with original tags.
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A ₹99 exchange handling fee applies per order.
If the new product:
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Costs more: you will need to pay the price difference.
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Costs less: the balance will be issued as store credit.
Damaged or Wrong Products
If you receive a damaged, defective, or wrong product:
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Report the issue within 48 hours of delivery.
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Send clear photos of the product and packaging to our support team.
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After verification, we will replace the product or issue store credit.
Non-Returnable Items
The following items are not eligible for return or refund:
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Personalized or custom-made products
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Final sale items
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Innerwear, swimwear, and beauty products
Order Cancellation
Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation will not be possible.
Contact Us
For return or refund requests, please contact us:
Email: support.twone21@gmail.com
Phone: 6282454200
WhatsApp: 8921454200
Instagram:
https://www.instagram.com/twone21.in?utm_source=qr&igsh=MW5yeXMxczBvbXpzcw%3D%3D